Please read the following terms and conditions carefully.
These terms (the "terms") govern your use of the web site at www.Instasolve ("site") and any computer support services provided either by telephone or computer (the site and the computer support services are collectively referred to as the "services") provided by Instasolve , its subsidiaries, affiliates and contractors ("Instasolve ", "we", "our", or "us"). By accessing, ordering or using the services via telephone or online via the site, you ("you" or "your" means you or, for services designed for businesses ("business services"), the legal entity that you are authorized to represent and on whose behalf the business services are purchased) and other users of the services (collectively, "users") agree to these terms. If, at your request, we agree to send our employees or representatives to your residence, place of business, or other location designated by you and agreed to by us in order to provide you with computer support services, then these terms shall govern such provision of services as well. If you do not agree to these terms, you may not access or use the services.
Scope of support
The goal of the service is to offer you support services over the telephone, via
the internet or on-site. Our technicians will attempt to assist you with software
and hardware installation, configuration, performance and security and other technology
matters that are specifically included in the service you register for, but nothing
in these terms or the site shall constitute, or shall be construed as, a guarantee
of any results. By registering for the service, you agree to allow Instasolve’s
technicians to use whatever tools deemed necessary to repair your computer, including
remote access. The services cannot be directly or indirectly resold or otherwise
made available by you to others and they cannot be made available to anyone outside
of your small business.
Instasolve reserves the right to refrain from providing any or all requested
services on the basis that minimum system requirements are not met, or if technical
conditions or customer requirements are beyond the scope of services as reasonably
determined by Instasolve or its third party service provider.
Technical problems that may arise may be the result of software or hardware errors
not yet resolved by the hardware or software manufacturer. Instasolve has limited
proprietary information from vendors, manufacturers and developers and may not have
the ability to obtain the proprietary information that may be necessary to resolve
a specific technical problem.
Authorization
to access your computer; monitoring of the services
You acknowledge that by your use of the services you are authorizing Instasolve
to access and control your computer for the purposes of computer diagnosis, service
and repair.
In connection with delivering the services, Instasolve may download and use software,
gather system data, take remote control of your computer and access or modify your
computer settings. By accepting these terms, you hereby grant Instasolve the
right to connect to your computer, download and use software on your computer to
gather system data, repair your computer, take remote control of your computer and
change the settings on your computer while performing the services. Other than as
set forth in the warranty section below, you agree that Instasolve has no responsibility
or liability under any circumstance at any time for any loss or harm that may arise
from or may be related to the services.
We may, but have no obligation to, monitor and record the services, including telephone
calls and online sessions for purposes of improving customer service, internal training
and internal market research. You hereby grant permission to Instasolve to monitor
and record the services and to use or disclose any information as necessary or appropriate
to satisfy any law, regulation or other governmental request; to provide the services
to you and our users; to protect ourselves and/or our users; and to enhance the
types of services we may provide to you in the future. You also grant Instasolve
permission to combine your information with that of others in a way that does not
identify you or any individual personally to improve the services, for training,
for marketing and promotional purposes, and for other business purposes.
We may, but have no obligation to, monitor and/or to review all materials posted
to the site or through the site's services or features by third parties, and we
are not responsible for any such materials posted by third parties. We are not responsible
for any failure to monitor, review and/or delete any materials posted to the site
or through the site's services or features by third parties. However, we reserve
the right at all times to disclose any information as necessary or advisable to
satisfy any law, regulation or government request; and to edit, to refuse to post
or to remove any information or materials, in whole or in part, that, in our sole
discretion, are in violation of these terms or applicable law. We may also impose
limits on certain features of the site or restrict your access to part or all of
the site without notice or penalty if we believe you are in breach of the guidelines
set forth in our terms or in violation of applicable law without notice or liability.
Data backup
Instasolve does not provide data backup or restoration services. You are solely responsible for maintaining and backing up all information, data, text or other materials (collectively "customer data") and software stored on your computer and storage media before ordering the services. You acknowledge and agree that Instasolve or its referral partners have no responsibility or liability under any circumstance at any time for any loss or corruption of customer data, software or hardware that may arise out of the services.
Instasolve does not provide backup copies or support installation of unlicensed software to customers. Please ensure that you have a licensed copy of all necessary software.
Warranty
There may be a case where the problem reported by you is not resolved remotely. The services may not be successful because the problem may be beyond our ability to resolve remotely. We will use commercially reasonable efforts to try to resolve your problem. However in such as case, as set forth below, there are no other warranties for the services.
Instasolve makes no warranties or representations with respect to advice, guidance, information or other content posted to the Instasolve site or otherwise supplied to the site by any third party, and expressly disclaims all warranties, express or implied, with respect to Instasolve content and other third party content available on the site.
Representations by customer
You represent that you are a legal license holder of the software on your machine. Instasolve will not assist you if you are not the legal license holder. You further represent that you are the owner of any hardware or network devices you request Instasolve to assist you with in association with the service.
If you are an individual, you must be an adult of at least 18 years of age to subscribe to the service and by requesting the service, you confirm you are an adult of at least 18 years of age. If you are a business entity, you confirm (through your duly authorized representative) that you are a corporation, partnership or other legal entity duly formed (and incorporated if applicable) in good standing where required to do business with all legal authority and power to accept these terms. You are also confirming that these terms constitute a valid and binding obligation on you.
All information that you provide to Instasolve must be accurate, including your name, address, credit or charge card numbers, expiration dates or any other service payment information required by Instasolve . You further represent that you are authorized to bill the charges to the credit card account that you provide Instasolve .
Disclaimer of warranties
You understand and agree that except as expressly set forth above, the services (including, without limitation, all advice, content, and software) are provided "as is," without warranty of any kind, either express or implied, including, without limitation, any warranties concerning the availability, accuracy, completeness, usefulness of the services, and any warranties of title, non-infringement, merchantability or fitness for a particular purpose. Instasolve does not warrant that the services will be timely, secure, uninterrupted, error free, or successful in resolving your question or computer problem. Instasolve makes no warranty that the services will meet your expectations or requirements. No advice, results, content or materials whether oral or written, obtained by you from the services shall create any warranty. Any content or software that you access, download or use with the services is done at your own discretion and risk and you agree that you will be solely responsible for any damage that results from such activities.
Some jurisdictions do not allow the exclusion of certain warranties so the above limitations may not apply to you.
Use of software and tools
Instasolve may need to download and/or run software on your computer to help diagnose and resolve your technology problem. Instasolve uses several types of software: the first type provides computer system information to Instasolve which helps us diagnose and resolve your technology problem, the second type allows Instasolve to remotely control your computer and modify its settings or software, and the third type generally consists of utilities and other tools to improve computer performance and help resolve your technology problem.
You acknowledge and agree that use of all Instasolve software and third party software and tools accessed, downloaded or otherwise provided or made available with the services (collectively "software") are subject to the license agreements that may appear or be referenced when you access or download the software. You may not access, download or use any software without agreeing to the terms and conditions of the license agreements without modification. You agree that we may download and utilize software from third party web sites and accept any applicable license agreements on your behalf. You acknowledge and agree that we may download and install trial versions of software that will expire and cease to function after a certain period of time (usually thirty days) unless you purchase a license to continue using such software. You may use the Instasolve software only in connection with the services and for no other purpose. You agree that we may, but are not obligated to, remove any software downloaded to your computer during the services after we have completed or terminated the services.
Customer responsibilities
You must cooperate with Instasolve and promptly respond to our requests for information and comply with our requests to take actions to resolve your technology problem. You must consent to the downloading and use of software on your computer and accept all applicable license agreements for the software.
Registration, passwords and security
In order to use certain services, we may require that you register. During the registration process, you may be asked to designate, or we may designate for you, a user name and password. You are responsible for maintaining the confidentiality of any password or account information you receive from Instasolve , and are responsible for all activities that occur using that password or other account information. You must provide complete and accurate identification, contact, and other information required as part of the registration process. You must notify Instasolve immediately upon learning of any unauthorized disclosure or use of your password or other account information. Instasolve has no liability for any unauthorized use of the services under your account or on your computer.
Fees and payment
The applicable fees for the services you order may be quoted on the telephone and/or may be available on the site. For subscription services, the applicable fees will depend on the type of subscription that you purchase, and the duration of the subscription. Unless you have purchased a special or trial offer subscription service that specifically provides otherwise, a one time set up fee applies to all subscription services. For personal and business subscriptions, the minimum subscription duration is six (6) months.
Unless you have purchased a special or trial offer subscription service that specifically provides other terms for cancellation and/or refund, you may cancel any subscription service within five (5) days following your purchase of the subscription service, by contacting Instasolve . Otherwise, the fees for the subscription service are not refundable.
Service availability
The services may not always be available in your time zone or geographic location. The services may not always be available due to system maintenance or internet service disruptions.
In order to obtain subscription services, you must at all times have current and functional antivirus software in place and running on your computer. Failure to maintain such software may result in additional charges and fees. In order to purchase subscription services, your covered computer(s) must be virus free (as determined by us) at the time that you purchase the subscription service. If we determine that your computer is infected by a virus, we may require that you purchase a service to clean your computer prior to obtaining subscription services.
Instasolve reserves the right to terminate your subscription service, upon notice, if Instasolve determines, in its sole business judgment, that your subscription service is being used (a) fraudulently, (b) maliciously, (c) by any person other than you, (d) for any computer system other than a registered system, (e) unreasonably, or (f) in excess of five (5) completed, in-scope service incidents per any ninety (90) day period. In the event that your subscription service is terminated, Instasolve will refund to you a pro rata portion of any fees that you have prepaid for the subscription services. Subscription services may be subject to additional requirements, limitations, and restrictions depending on the subscription level you purchased. Please refer to the site for information about those restrictions.
Use of the services
Your use of the services is only for your personal and internal business purposes on your technology, and not for commercial use, including resale or transfer to others. You may not sell, lease or rent access to or use of the services. You may not allow manufacturers, suppliers or vendors of your technology, or providers of services relating to such technology, to access or use the services.
You may not use, download or copy any information, data, text, photographs, graphics, video, or other materials provided with the services ("content") unless: (1) you use the content solely for personal, informational and non-commercial purposes; (2) Instasolve 's trademarks and copyright symbol and statement set forth on each page of the site appears on each downloaded or copied page; and (3) no modifications are made to any content. The rights granted to you in connection with the services constitute a license and not a transfer of title. Instasolve reserves the right to revoke the authorization to view, download and print the content available on the site at any time, and any such use shall be discontinued immediately upon notice from Instasolve . Except as expressly provided herein, you may not use, download, upload, copy, print, display, perform, reproduce, publish, license, post, transmit or distribute any content from the services in whole or in part without the prior written permission of Instasolve . Any rights not expressly granted herein are reserved by Instasolve .
Restrictions
You shall not: (a) "mirror" any content on the site on any other server without Instasolve 's prior express written permission, (b) use the service for any illegal purpose, (c) misuse, abuse or make any unauthorized use of any property, network, website, personnel or equipment of Instasolve or its customers or its suppliers, including but not limited interfering with or otherwise disrupting networks connected to the service, (d) engage in any activities or actions in connection with the services that infringe or misappropriate the intellectual property rights of others, including without limitation, copyright, patent, trademark, trade secret and confidential information, (e) engage in any activities that violate the personal privacy or publicity rights of others; (f) access, monitor or use data, traffic, computers, systems, facilities or networks provided with or accessible from the services, without proper authorization, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorization of the owner of the system or network; (g) send unsolicited commercial messages, advertising, informational announcements or communications in any form ("spam") in connection with the services; or (h) interfere with the services or any system, service, network, or person accessible from the services, including without limitation deliberate attempts to overload a system by the multiple postings of messages.
If you have purchased business subscription services, you may obtain services for the permitted number of computers belonging to your business. Each of your computers covered by your business subscription will receive a unique identifier. You may not obtain services for your business computers unless the identifier matches a record in our system. If you wish to remove one business computer from your business subscription and substitute another business computer, please contact us.
Modifications to the services
We reserve the right, for any reason, in our sole discretion and without notice to you, to modify, terminate, change, suspend or discontinue any and all aspects of the services, including content, software, features and/or hours of availability, and we will not be liable to you or to any third party for doing so.
Security
While we use reasonable security measures to deliver the services, you understand and acknowledge that no data transmission over the internet can be guaranteed to be 100% secure and in any event we cannot guarantee that any personal information you submit to us will be free from unauthorized intrusion.
Submissions
All comments, feedback, information (other than your personally identifiable information or billing information) or materials submitted to Instasolve ("submissions") shall be considered non-confidential and Instasolve 's property. By providing such submissions to Instasolve , you agree to assign to Instasolve , at no charge, all worldwide rights, title and interest in copyrights and other intellectual property rights to the submissions. Instasolve shall be free to use and/or disseminate such submissions on an unrestricted basis for any purpose. As part of any subscription services purchased by you, you acknowledge and agree that Instasolve may retain some of your personally identifiable information or billing information for purposes of record retention and for purposes of billing any renewals of the subscription services, which shall not be subject to the foregoing assignment provision.
You acknowledge that you are responsible for the submissions that you provide, and that you have full responsibility for the submissions, including their legality, reliability, appropriateness, originality and copyright. You represent, warrant and agree that you shall not upload, post, transmit, distribute or otherwise publish through the site, or any service or feature made available on or through the site, any materials which are, do, or could reasonably be construed to be or do any of the following:
• Restrict or inhibit anyone from using and enjoying the site or the site's services;
• Are fraudulent, unlawful, threatening, abusive, harassing, libelous, defamatory, obscene, vulgar, offensive, pornographic, profane, sexually explicit or indecent, or that threatens or invites violence, or that is derogatory of others on the basis of gender, race, ethnicity, national origin, religion, sexual preference or disability;
• Constitute or encourage conduct that would constitute a criminal offense, give rise to potential civil liability or otherwise violate any local, state, national or international law;
• Violate, plagiarize or infringe the rights of third parties including, without limitation, copyright, trademark, trade secret, confidentiality, contract, patent, rights of privacy or publicity or any other proprietary right;
• Contain a virus, spyware, or other harmful component;
• Contain embedded links, advertising, chain letters or pyramid schemes of any kind;
• Constitute or contain false or misleading indications of origin, endorsement or statements of fact; or
• Contain sensitive, proprietary or confidential information about yourself or others.
Except as may be expressly permitted in connection with one of the site's services, you also may not offer to buy or sell any product or service on or through your submissions. We will not accept responsibility for any information included in any submissions created or posted by third parties. You alone are responsible for the content and consequences of any and all of your activities and you submit submissions at your own risk.
By submitting or sending submissions to us, you: (i) represent and warrant that the submissions are not confidential or secret, and no confidential or fiduciary relationship is intended or created between you and us in any way, (ii) represent and warrant that the submissions are original to you, that no other party has any rights thereto, and that any "moral rights" in submissions have been waived, and (iii) you grant us and our affiliates a royalty-free, unrestricted, worldwide, perpetual, irrevocable, non-exclusive and fully transferable, assignable and sub-licensable right and license to use, copy, reproduce, modify, adapt, print, publish, translate, create derivative works from, distribute, perform and display such material (in whole or part) and/or to incorporate it in other works in any form, media, or technology now known or later developed, including for promotional and/or commercial purpose, and to authorize others to do so. We cannot be responsible for maintaining any submissions that you provide to us, nor are we responsible for any information included in any submissions (for example, without limitation, a blog post or any comments to blog(s) created or posted by users), and we may delete or destroy any such submissions at any time.
Proprietary rights
Instasolve respects the proprietary rights of software and hardware manufacturers and will not install or support unlicensed materials. The services, and the software and content provided with the services, are protected by law including copyright, trademark, service mark, patent or other proprietary rights and laws. Instasolve is the copyright owner or licensee of the services, software, and content, unless otherwise indicated. If you make use of the services, software or content, other than as expressly provided herein, you may violate copyright and other laws of india, other countries, as well as applicable state laws and may be subject to liability for such unauthorized use. We do not grant any license or other authorization to any user of our trademarks, registered trademarks, service marks, other copyrightable material, patents or any other intellectual property by including them with the services.
Copyright notice: copyright 2006-09 Instasolve , inc. All rights reserved.
Trademark information
All other trademarks, product names, trade names, and logos used within these pages are the property of their respective holders. Use of other company trademarks, trade names, product names and logos or images of the same does not necessarily constitute: (1) an endorsement by such company of Instasolve and its products, or (2) an endorsement of the company or its products by Instasolve .
Links from and to the site
This site may contain hyperlinks to web sites that are not controlled by Instasolve . Instasolve is not responsible for and does not endorse or accept any responsibility over the contents or use of these web sites, including, without limitation, the accuracy or reliability of any information, data, opinions, advice or statements made on these web sites.
You may not provide any type of link to the site without the express written permission of Instasolve . We reserve the right, however, to deny any request or rescind any permission granted by us to link through such other type of link, and to require termination of any such link to the site, at our discretion at any time.
Dealings with third parties
In the course of delivering the services to you, we may refer you to third parties, or the websites of third parties, that offer products and/or services that may facilitate the resolution of your computer support issues or otherwise be of potential assistance to you. These third parties and/or their websites may also be linked and/or displayed on the site. Although we may link or otherwise refer you to such products and services offered by third parties, unless expressly stated to the contrary, such references, links and/or displays in no way mean, imply, suggest or constitute any evaluation or approval by us of those merchants or their products or services. We are not responsible in any way for any other web sites, products, services or information. Your dealings with other entities promoted on or through the services, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such other entity. You agree that Instasolve shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the promotion of such other entities on the services. Likewise, any third parties that may refer you to the services have no responsibility or liability for the services provided by Instasolve .
Termination
Instasolve reserves the right to cease providing the services for any reason at any time and instead, as your sole and exclusive remedy, refund the fees paid for the applicable services for the time period, if any, after termination of the services. If you breach the terms no refund will be provided. Other than providing a refund when we terminate for our convenience, Instasolve will not be liable to you or any third-party for termination of the services for any reason. You acknowledge and agree that upon termination Instasolve may immediately deactivate or delete your user account and all related information and files in your user account and/or bar any further access to the services.
Indemnity
You agree to defend, indemnify and hold Instasolve , its directors, officers, employees, agents and affiliates harmless from any and all claims, liabilities, damages, costs and expenses, including reasonable attorneys' fees, in any way arising from or related to your use of the services or your violation of the terms.
Limitation
of liability
In no event shall Instasolve , its suppliers, and referral partners or any of
their respective directors, officers, employees, agents, or content or service providers
be liable for any indirect, special, incidental, consequential, exemplary or punitive
damages of any kind or nature, whether from contract, tort (including negligence),
mispresentation, strict liability or any other legal or equitable theory, arising
from directly or indirectly related to the use of, or the inability to use, the
services, software, content or your personal computer and other technology including,
without limitation, lost sales, lost revenue, lost profits or other loss of business,
loss of or damage to data, or cost of substitute services even if Instasolve has
been advised of the possibility of such damages. Some jurisdictions do not allow
the limitation or exclusion of liability for incidental or consequential damages
so the above limitations or exclusions may not apply to you.
In no event shall the total liability of Instasolve , its suppliers, and referral
partners to you in the aggregate for any and all damages, losses, and causes of
action (whether in contract or tort, including, but not limited to, negligence or
otherwise) arising from the terms or your use of the services, software or content
exceed the the amount paid for the services at issue.
Governing law
The substantive laws of india without reference to any conflicts of law principles
that would require the application of the laws of any other jurisdiction, shall
govern these terms. Notwithstanding the foregoing, Instasolve may bring an action
to protect or enforce its intellectual property rights in any applicable jurisdiction.
Electronic
communications
The information communicated on this site constitutes an electronic communication.
When you communicate with us through the site or other forms of electronic media,
such as e-mail, you are communicating with us electronically. You agree that Instasolve
, on behalf of itself and others who may be involved with delivering the services
(as applicable), may communicate electronically by e-mail and/or may make communications
available to you by posting them on the site, and that such communications, as well
as notices, disclosures, agreements and other communications that we provide to
you electronically, are equivalent to communications in writing and shall have the
same force and effect as if they were in writing and signed by us.
Notices and communications to Instasolve must be sent to the applicable address
given in these terms or to support@Instasolve .
General information
This version of the terms is effective as of october, 2009. The terms together
with the privacy policy and any applicable license agreements constitute the entire
agreement between you and Instasolve and govern your use of the services, superseding
any prior or contemporaneous agreements between you and Instasolve . The failure
of Instasolve to exercise or enforce any right or provision of the terms shall not
constitute a waiver of such right or provision. If any provision of the terms is
found by a court of competent jurisdiction to be invalid, the parties nevertheless
agree that the court should endeavor to give effect to the parties" intentions as
reflected in the provision, and the other provisions of the terms remain in full
force and effect. You may not assign the terms or any of your rights or obligations
under the terms without Instasolve 's express written consent. The terms inure to
the benefit of Instasolve 's successors, assigns and licensees. The section titles
in the terms are for convenience only and have no legal or contractual effect.
We as a merchant shall be under no liability whatsoever in respect of
any loss or damage arising directly or indirectly out of the decline of authorization
for any Transaction, on Account of the Cardholder having exceeded the preset limit
mutually agreed by us with our acquiring bank from time to time.