We make every effort to fulfill all the orders placed. However, please note that
there may be certain orders that we are unable to process and must cancel. The reasons
include limitations on quantities available for purchase, inaccuracies or errors
in product, pricing and stock information, or problems identified by our credit
and fraud avoidance department.
Our Customer Care Team will communicate to you if all or any portion of your order
is cancelled. If your order is cancelled after your credit card has been charged,
the said amount will be reversed back in your Card Account.
Non-Receipt of Payment
Cash payment mode orders will be cancelled for non-receipt of cash within 48 hours
from the time of placing the order
Cheque payment mode orders will be cancelled if cheque is not deposited or intimation
of the same is not given to us within 48 hours from the time of placing the order
or if the cheque gets dishonoured.
Cancellation by the Customer
Please contact our Customer Care in case you wish to cancel the Order. On receipt
of the cancellation notice we shall cancel the order and refund the entire amount
if the order has not been processed by us. We will not be able to cancel orders
that have already been processed or service has been started by us. In some
cases this can happen in an hour after you place the order. However the refund will
surely be effective from the next month of cancellation (in case you have chosen
the recurring payment option).
Refunds
If the payment was by Credit Card or Net-Banking, we will refund the Credit Card
or Net-Banking account. If the payment mode was Cash / Cheque / DD, we will send
you a Cheque. Cheques will be sent only to the billing address of the customer.
Typically refunds are processed in less than 10 working days. In case of payments
by Cheque or DD; it may take more time for the Cheque to be delivered to your billing
address, and for the funds to be credited to your account after you deposit the
Cheque. Please note that we shall not be responsible for any delays in credit to
the Cardholder's credit card account as that is managed by the Cardholder's issuing
bank.