 Benefits
Business Users
Businesses nowadays thrive on computers and computer related activities. It has
become the pulse of businesses. Systems shutdowns can affect them severely and to
avoid them, companies need instant computer care services.
This is where InstaSolve can help. A simple click on InstaSolve.com right from your
PC will suffice to get any of your query/problem answered. Our 24/7 active customer
care will take care of it.
InstaSolve can save those precious hours that companies waste in waiting for the
technicians to arrive and solve their PC problems. With 24/7 support, all PC users
can rely on InstaSolve and its expert technicians for all Windows servers and SBS
Servers. Moreover, InstaSolve ensures that all the computers work efficiently and
rapidly. So why not opt for the amazing InstaSolve and get rid of your PC worries?
ANTIVIRUS ACTIVITIES
 Update Antivirus Definitions
Schedule Virus Scan
Deploy AV Profiles / Policy
Quarantine the Virus
Upgrade the AV Version
Antivirus Scanning Activity
Antivirus Central Server Setup Activity
Antivirus Definition Updates Activity
Antivirus Activity Reporting
Clean Infected Item
Monitor, Alert, Remediate the AV Services
Reboot Machine after definition update
Centralized Monitoring
Uninstalling Antivirus
Quarantine Infected Machine
Report for Virus
DATA BACKUP
Install backup Software
Server, Desktop, Laptop
Schedule Backup
Type of Backup – Incremental, Differential, Full Backup
Folder and Volume Backup
Version Upgrade
Offsite Backup
Monitoring and Remediation of Backup Services
Restoration – File level, Full volume, Hard Disk level
Reporting
DATABASE RELATED ACTIVITIES
Installing Database
Uninstalling Database
Upgrading Database
Reporting – Database Health Report
Monitoring Database Requests
ACTIVE DIRECTORY [AD]
Installation of AD
DNS Configuration
Deploying and Configuration of AD
Creation of Organization Unit and applying Group Policy
Perform Replication Check
Perform AD Health Check via DC Diagram
Logon Script
Define Security and Configuration of Security
Create, Modify Users
Monitoring of AD Services and Events
Perform System State Backup
User Account Disabling Activity
Create Network Share Activity
Adjust Permissions on an Existing Share Activity
File and Folder Security Set up and Configuration Activity
Configure Desktop Policy
Configure Power Management Policy
User account Creation Activity – AD
Email mailbox Set Up and Configuration Activity – Exchange Server
Change Administration Passwords Activity – AD
Active Directory Migration Activity – AD
PATCH UPDATES
Windows Update – Custom, Automatic
Test Patches
Approve Patches
Centralized Patching
Schedule Patching
Cancel Patches
Rollback Patches
Microsoft Patch Installation
Patch Scan Activity
Patch Update Activity
Non MS Software Patches
MAIL / EXCHANGE SERVER
Installation of AD, DNS, Exchange Server
Configuration of Exchange Server
Configuration of Exchange Server
Mail box Creation
Restriction of mail Box Size
Monitoring Exchange Server Services
Monitoring Mail Queue
Configuration of Smart Handled Devices
Tracing the Messages
Performing Exchange Health Check
Offline Defragmentation
Exchange Server Client Side Install
Reporting
Exchange Server Installation Activity
Exchange Server Account Creation and Roles Definition Activity
INVENTORY UPDATES
Physical machine Count
Installed Software, Application Count
License Count
Software Metering
Hardware Tracking
Vendor Tracking
Hardware Peripheral Tracking
Spare Asset Tracking
Hard Disk Space
IP Info
Date of Installation of Software
Tracking Asset ChangesB
Tracking Hardware Changes
Warranty Expiration
AMC Expiration
SOFTWARE INSTALLATION
Identify the List of Software to be Installed
Test Install
Develop[ Shell Script for Software Installation
Installation of Software
Uninstall of Software
Upgradation of Software
Report of Installed Software
VIRTUALIZATION MANAGEMENT [VM]
Installation of Virtual Server
Monitoring of Health State of Host Server
Tracking Uptime of Host Server
Creation of Virtual Machine
Monitoring CPU, Memory, Network Utilization of VM
Data Store Configuration & Monitoring
User Creation & Role Configuration
SERVER ADMINISTRATION
Installation & Configuration of Server
Monitoring Server Uptime
Monitoring of CPU Ideal Time
Monitoring of CPU Usage
Monitoring of Memory & Network Usage
Power policy Configuration
User Account Configuration
Tracking User Logon Hours
Hard Disk Space Monitoring
Security policy Configuration
Patch Policy Configuration
Critical Service Monitoring
Report – Uptime History
NETWORK ADMINISTRATION
Bandwidth Utilization Monitoring
Network Breakdown AlertB
Uptime of Network Device
Inbound and Outbound Bandwidth
Port Monitoring
Networking Configuration Report
VPN Monitoring and Report
Port Intrusion Monitoring
Open Port Alert
SNMP Monitoring
IP Address Monitoring
Individual User bandwidth Monitoring
Site / URL monitoring
Upload and Download Monitoring
Inter Networking Device, Breakdown Alert 9Router, Firewall)
STANDARD OPERATING ENVIRONMENT [SOE] POLICY
Creating SOE Policy
Configuring SOE Policy
Deploying SOE Policy
Monitoring SOE Policy
Blocking File, Folder
Blocking Applications
Reporting SOE Policy Status
Disable Regedit, Control Panel
Standard Desktop Policy
OS UPGRADE
OS Upgrade via CD, Network
DNS, AD, DHCP Configuration
Enable PXE boot on Client End
Feasibility Check for the Upgrade
USER ACCOUNT ADMINISTRATION
Creation of User
Definition Right Policy – Admin Limited user, Local User, Guest
User Account Disabling Activity
Adjust Permissions on an Existing Share Activity
File and Folder Security set up and Configuration Activity
Reset User Password Activity
Password Enforcement Policy
User Account Lockout Policy
Password Lockout Policy
Configure Desktop Policy
Configure Power management Policy
INFORMATION SECURITY ADMINISTRATION
Hardening of Firewall, Router, Switches
Creation of VLAN to Segregate the Different Groups
Access Permission to the users
Restriction on Floppy, DVD, CD, Storage Devices to users
Scanning Incoming and Outgoing Emails
WiFi Restrictions
Preparing Vulnerability Report
Business Continuity Plan
Backup and Disaster Recovery
Hardening of OS
Applying Patches
Applying Security policies
Applying Antivirus Policies
Restrictions on File, Folder and Applications
Content Filtering
Bandwidth Usage Monitoring
Daily Reports
DISASTER RECOVERY
Configure offsite Replication Server
Monitoring Update of Offsite Server
Monitoring of Disk Space of the Offsite Server
Uptime of the Link
Schedule Tape Backup
DISTRIBUTED FILE SYSTEM [DFS]
Configure DFS Root, DFS link, DFS target 9or replica)
Configure User Rights for the Above Folders
Dump the Files, Folders in the Server
Monitoring User Access on the Distributed File
Monitoring Disk Space on the Server
Monitoring Uptime of the Server
STORAGE MONITORING
Storage Device Configuration
Monitor and Alerts for Disk Space on Critical Servers
Monitor the online Backup Procedures
Monitor and Maintain the Validity and Integration of the Data Files
Monitor Performance – Critical Applications
Monitor Local and Global Status
Monitor Time- based Snapshots
Monitor Mirror Management
Monitor the Storage File AV Engine
Email Reports of Daily Status
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Call Us: 1800 2 66 66 00
Our Instasolve support packages start as low as 295/- per month
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